We just had the best experience with your service team and your awesome service rep. Our machine went down with a pretty bad defect due to unknown reasons. I called, and within 30 minutes, Daniel showed up to check out the problem. He tried to fix it on site and couldn’t, and let us know he would rush this as best he could since we couldn’t be without our machine for long.
Within the hour, he returned and had our machine up and running with new parts.
I am absolutely shocked & thrilled at the level of customer service and how awesome Dan was. Within 2 hours of a major issue, you guys had us back up and running. We can’t thank you enough for your commitment to your clients, it does not go unnoticed or unappreciated! Also, please be sure to express to Daniel our gratitude for his service and knowledge as well!
