We know how important it is for your small business, church, organization or enterprise to stay running which is why when you purchase, rent or lease equipment from American Copier Solutions you will get the premium support for your business that you need – when you need it!
Certified Technician Team with Fast Turn-Around. No Monthly Minimums.
At American Copier Solutions we have a team of at least six certified and factory trained technicians. Two of our technicians are devoted to all your IT related services to keep your document processing solutions integrated with the needs of your business. Four of our technicians are dedicated to mechanical service and repairs trained by the manufacturer of the copy and print machine you have purchased, rented or leased from us. All our copier printer specialists are employees operating from the Cleveland office – not independent contractors or technicians from the manufacturer we deploy. Because we have our own technician team delivering support for your office copier, printer or multifunctional device you can expect:
- Faster Turn Around Times: We hear many complaints when acquiring new clients that their past copy machine company took days or weeks to send out a technician. At American Copier Solutions our team of technicians are either on a call or refurbishing machines at our Cleveland headquarters. When you call, our support technicians average two hours turn-around time to get to our customers when their equipment is down. Many of our service calls can be addressed over the phone as we trouble-shoot with our customer over the phone.
- Preventive Maintenance: When you get your machine from American Copier Solutions our support includes remote machine monitoring. What that means for you is that we typically know when your drum will need to be replaced and when other maintenance kits are required. Before your machine experiences any down time, you’ll get a call from us to schedule preventative maintenance keeping your machines running without the inconvenience of down time.
- No Monthly Minimums: It’s common that small businesses and organizations do not receive the support they need because they’re not spending hundreds of dollars each month on printing and copying. At American Copier Solutions we’re different. It doesn’t matter if you’re spending $20 on printing and copying each month use $2,000, all of our customers get the same red-carpet support service.
American Copier Solutions is a small family business founded over 25 years ago on the idea that we could win customers from larger competitors by providing a higher quality of service. Contact us and we’ll help you find the best price on a copier, printer, or MFP that will fit the needs of your business. Buy, lease or rent new or used copiers with excellent technical support. Call (216) 771-2345 or fill out our contact us form.